Global Leadership Speaker and Premier Work-Life Balance Speaker
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The Missing Link

When your mother is very ill and your heart is breaking, you want an e-mail like the one my close friend sent me. It was filled with hope and support and love and friendship.

I never acknowledged it.

When I called her to talk, she asked if I were angry. Why hadn’t I responded?

I hadn’t responded because I never received the e-mail.

I know of at least ten e-mails that haven’t gotten to me in the last few months. Those are the ones I’ve found out about and been able to rectify. What worries me are the ones I don’t find out about. Kind words from friends or well-wishers. Inquiries about speaking opportunities. How many people think I have snubbed them when the culprit is some technological glitch?

Then I start to wonder how many e-mails I’ve sent that have gone unacknowledged. I assumed they just ignored the e-mail. But, maybe they didn’t even get it.

If it’s a personal e-mail, this kind of mess-up can really hurt feelings. If it is a business e-mail, it can hurt the bottom line. I wonder what we can about it, short of everyone having to r.s.v.p. within 24 hours for every e-mail, which is ridiculous, or just getting rid of e-mail altogether and resorting to good old human contact. That is also ridiculous because none of us has time for that anymore.

Let me know at . I’ll write back.

If I get the e-mail.

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